Business reports

In this section you will find reports issued by Standard Life, including our reports on sustainability and corporate responsibility, as well as on our industry and markets.

February 2014

Complaints report PDF (108KB)
Our customers expect us to provide excellent products and a first class service. If they are not happy, we want to know about it so we can investigate their concerns and put matters right. Read our report detailing complaint volumes from 1 July to 31 December 2013.

November 2013

LTA Tax Charges - the clock is ticking PDF (332KB)
Standard Life examines how the Pensions Lifetime Allowance will impact savers and the choices they have.

The Family Financial Tree PDF (2.78MB)
Standard Life reveals how families are sharing money between the generations and how they manage both daily and future financial decisions. The research tracks how money can flow across four generations of a family and also establishes how this flow of cash is reliant on families having some tricky conversations.

October 2013

Saving In Mind PDF (1MB)
Standard Life publishes neuroscience research into savings culture in UK.

August 2013

Complaints report PDF (106KB)
Our customers expect us to provide excellent products and a first class service. If they are not happy, we want to know about it so we can investigate their concerns and put matters right. Read our report detailing complaint volumes from 1 January to 30 June.

April 2013

Sustainability Report PDF (2.40MB)
For Standard Life, managing our long-term economic, environmental and social impact is firmly at the heart of our business. It's fundamental to our sustainable business strategy. This, our full sustainability report, details how we've identified and responded to these during 2012, through our material themes.

Sustainability Snapshot report PDF (792KB)
For Standard Life, managing our long-term economic, environmental and social impact is firmly at the heart of our business. It's fundamental to our sustainable business strategy. This, our sustainability snapshot report, is a short overview of our achievements during 2012.

February 2013

Complaints report PDF (104KB)
Our customers expect us to provide excellent products and a first class service. If they are not happy, we want to know about it so we can investigate their concerns and put matters right. Read our report detailing complaint volumes from July to December 2012.