Business reports

In this section you will find reports issued by Standard Life, including our reports on sustainability and corporate responsibility, as well as on our industry and markets.

February 2015

Complaints report PDF (115KB)
Our customers expect us to provide excellent products and a first class service. If they are not happy, we want to know about it so we can investigate their concerns and put matters right. Read our report detailing complaint volumes from 1 July to 31 December 2014.

August 2014

Complaints report PDF (111KB)
Our customers expect us to provide excellent products and a first class service. If they are not happy, we want to know about it so we can investigate their concerns and put matters right. Read our report detailing complaint volumes from 1 January to 30 June 2014.