In this section you will find reports issued by Standard Life, including our reports on sustainability and corporate responsibility, as well as on our industry and markets.
Keep on Nudging: How to Make the Most of Auto-Enrolment PDF (1.6Mb)
Standard Life has published a research report that provides important insight into the measures that could be taken to make auto-enrolment a success. It also investigates how auto-enrolment can be extended over the longer term, to support the drive towards a sustainable increase in the current level of long term savings.
Complaints Report PDF (103 Kb)
We are committed to investigating complaints thoroughly and ensuring fair outcomes for our customers. If we have not provided an excellent level of service, we want to listen to our customers and learn from their feedback. Read our report detailing the number of complaints we received and closed from January to June 2011.
2010 Sustainability Report PDF (1.7Mb)
In 2010, we reviewed our approach to corporate responsibility. The result was to develop a sustainable business strategy that builds on the good progress we've made in the past, and realigns our approach to our business strategy and objectives. As part of new strategy, we've reviewed our approach to materiality and identifying what is important for Standard Life to look at. This is also our first report using the Global Reporting Initiative (G3) disclosures and indicators.
Insights into Financial Responsibility PDF (779 Kb)
Standard Life has launched Insights into Financial Responsibility (IFR). It defines how financial behaviours are changing in the relationship between employers and employees. The research is set against the context of recent financial volatility and forthcoming pension legislation change. The IFR provides insight into the role of the workplace in taking control of financial security.
Complaints Report PDF (97 Kb)
Standard Life always aims to provide an excellent level of service. If our customers are not satisfied with the service they have received, we will treat their complaints seriously and investigate them thoroughly. Read our report detailing the number of complaints we received and closed from July to December 2010.
