Stay safe online

We've become aware of a small number of social media and email messages claiming to be from the Directors of Standard Life. The messages offer to help people claim money. These are fraudulent.

If you have received social media or email messages like this, please send them to If you would like more information, or are concerned about any messages you have received, you can call us on 0345 113 0045 (or +44 203 367 8224). Calls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary.

Going online is an everyday activity for most of us these days. But not everything online is safe, or to be trusted. Fraudsters are criminals. They can be of any age, gender or race. They can operate from anywhere in the world. Their aim is to steal your money, your personal information or your identity - or all three. They are ruthless and do not care how much misery or inconvenience they cause to innocent people.

Report fraud

If you think you have been defrauded, or that someone is trying to defraud you, contact the police. There are other actions you can take, depending on what country you live in.

If you live in the UK

The services in this list can help if you have, or think you have, been a victim of fraud:

  • - If you have been the victim of fraud, then contact CIFAS to register and protect your identity from further attack.
  • Use Equifax / Experian / Call Credit to check your credit history
  • Register with a Fraud Prevention Agency that also offers a Protective Registration Service. Call 0870 010 2091.
  • - If you think your post is being stolen, contact the Royal Mail on their Customer Enquiry number, 08457 740 740.

If you live outside the UK

Please check what services are available in your area, either from your government or consumer advice bodies. You can also search online for topics like "fraud prevention" or "report fraud".

Report suspicious emails to Standard Life

If you have received any emails supposedly from Standard Life but are suspicious, please forward the message to

Get safe online

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More independent advice is available from Get Safe Online

02/06/2014 - New global online threat