Security

Stay safe online

As an investment business, we are constantly finding fraudulent schemes on social media and email from people pretending to represent Standard Life (or other businesses in our group). We have robust processes and measures in place to manage activities like this and do everything we can to protect our customers and clients.

If you get a social or email message and you're unsure if it is from us, you can send it to our mailbox and we'll look into it for you. If you have any concerns you can email us or call on 0345 113 0045 or +44 203 367 8224.

Calls may be recorded and/or monitored to protect both you and us and help with our training. Call charges will vary.

Report fraud

If you think you have been defrauded, or that someone is trying to defraud you, contact the police. There are other actions you can take, depending on what country you live in.

If you live in the UK

The services in this list can help if you have, or think you have, been a victim of fraud:

  • www.cifas.org.uk - If you have been the victim of fraud, then contact CIFAS to register and protect your identity from further attack.
  • Use Equifax / Experian / Call Credit to check your credit history
  • Register with a Fraud Prevention Agency that also offers a Protective Registration Service. Call 0870 010 2091.
  • www.royalmail.com - If you think your post is being stolen, contact the Royal Mail on their Customer Enquiry number, 08457 740 740.

If you live outside the UK

Please check what services are available in your area, either from your government or consumer advice bodies. You can also search online for topics like "fraud prevention" or "report fraud".

Report suspicious emails to Standard Life

If you have received any emails supposedly from Standard Life but are suspicious, please forward the message to emailscams@standardlife.com.

Get safe online

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More independent advice is available from Get Safe Online

02/06/2014 - New global online threat