Shareholder FAQ

Find out what to do if you change address, email or bank, read about the options for managing your shareholding and lots more.

Update your details

 I've moved home. How do I update my address details?

There are two ways to update your address details:

If you haven't used the share portal before, you’ll need to register for an account before you can update your details.

If you’re also a Standard Life policy holder, remember to let our customer services teams know about any changes too.

Get in touch with Standard Life

 My email address has changed - what do I do?

You can update your email address online at the Standard Life share portal. Just login and follow the instructions in ‘Change your email’.

If you haven't used the share portal before, you’ll need to register for an account before you can update your details.

 I've changed my bank account - how can I update my details?

There are three ways to update your bank details:

  • Online – at the Standard Life Share Portal
  • Call us on 0345 113 0045 or +44 (0)20 3367 8224 – we’re open Monday to Friday 8.30am-5.30pm. Calls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary.
  • Download a dividend form (PDF, 161KB) – complete parts 2 and 3 and send it back to us.

If you haven't used the share portal before, you’ll need to register for an account before you can update your details.

 I'm a Standard Life customer. Will my customer details be updated automatically as well?

No, for data protection purposes there’s no link between our shareholder and customer information. To update your details with Standard Life, visit one of the customer websites for local contact details:

Standard Life in the UK

Standard Life in Ireland

Standard Life in Germany

Standard Life in Austria

Managing your shareholding

 How do I find out how many shares I have?

The easiest way is to login to the Standard Life share portal and click on the ‘Your shareholding’ link.

We’re not able to give you this information over the phone. But if you call your local Shareholder Services team they’ll be able to post the information to your home address.

If you haven't used the share portal before, you’ll need to register for an account before you can view this information.

 How do I sign up to get my shareholder information by email?

There are two ways to sign up for e-communications:

If you haven't used the share portal before, you’ll need to register for an account before you can view this information.

 How do I see my shareholder documents online?

If you’ve already registered for our share portal, go to the login and follow the instructions in 'Your documents'.

If you haven't used the share portal before, you’ll need to register for an account before you can view this information.

 I've lost my share certificate, how do I get a replacement?

If you are a certificated shareholder and need a replacement certificate, just get in touch with your local Shareholder Services team.

There’s currently an administration charge for this. We’ll send you a legally-binding letter which you must sign to confirm your loss and agree to make good any liability suffered by Standard Life plc or Capita as a result of your loss. You might need to take out insurance to cover this liability.

If your shares are in the Standard Life Share Account you won’t have a share certificate. We’ll send you a Standard Life Share Account statement each year.

 What is the share portal and how do I register?

The Standard Life share portal is the easy way to find up-to-date information about your shareholding. You can manage your shares online and sign up for e-communications – and cut the amount of paper we have to send you.

Find out more about the share portal

 When and how will I get my share account statement?

If you're a member of the Standard Life Share Account, and signed up to our email service, we’ll send you an email to let you know when your latest statement is ready to view online.

You can also access historical statements — that include details of transactions on your account since May 2008 — on the Standard Life share portal. Just login, click on ‘Your documents’ and follow the instructions.

If you haven't used the share portal before, you’ll need to register for an account before you can view this information.