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Sustainability

Listening and responding to our customers

84% (first survey) and 87% (second survey) customer satisfaction levels in the UK

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Operating and growing responsibly

557 Environmental, Social and Governance engagements

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Developing and engaging our people

46% of 4,299 employees participated in our November Transformation Tracker Survey

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Protecting our environment

19% reduction in energy consumption across the group since 2006

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Contributing to our communities

£5.9m total community spend across the group

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Welcome to our 2010 Sustainability Report

This is Our Sustainability Journey, Standard Life plc's 2010 Sustainability Report. The whole report appears on these pages. You can also download a summary version.

A message from our Chief Executive

"We are championing increased financial capability across communities and promoting financial inclusion in our society."

Important legal and regulator information

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